FAQ

Find answers to common questions about shopping with LUOFU Jordan. If you need further assistance, feel free to contact us.

Orders & Payments

What payment methods do you accept?

We accept cash on delivery, Cliq, and card payments in-store.

 

Can I modify or cancel my order after placing it?

Once an order is confirmed, modifications or cancellations may not be possible. Please contact our customer service team as soon as possible for assistance.

Shipping & Delivery

How long does delivery take?

Delivery typically takes up to 48 hours within Jordan.

 

Do you offer international shipping?

Currently, we only ship within Jordan.

Returns & Exchanges

Can I return or exchange a product?

Yes, we accept returns and exchanges within 1 day of delivery, provided the item is unused and in its original condition. Contact us for more details.

 

How do I initiate a return?

Reach out to our customer service team, and we’ll guide you through the return process.

Products & Availability

Are all products available in-store and online?

Some products may be exclusive to either our store or online shop. Contact us for specific product availability.

 

How can I find my size?

Refer to our size guide available on product pages or ask our team for assistance. Need more help? Contact us, and we’ll be happy to assist you!